Frequently Asked Questions
Everything you need to know about our curated home collections and services.
What is the typical lead time for furniture orders?
In-stock items typically ship within 3-5 business days. For custom or made-to-order furniture, lead times generally range from 8 to 14 weeks depending on the artisan and material availability.
Do you offer international shipping?
Yes, we ship many of our smaller decor items and lighting worldwide. For large furniture pieces, please contact us for a custom freight quote to your specific location.
What is your return policy for home goods?
We accept returns on non-furniture items within 14 days of delivery, provided they are in original packaging. Please note that custom furniture and 'Final Sale' items are not eligible for return.
How can I track my delivery?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's portal to monitor your shipment's progress.
Are your products covered by a warranty?
Many of our manufacturers offer limited warranties against structural defects. If you experience an issue with your purchase, please reach out to our support team with photos of the defect.
Can I request fabric or material swatches?
Absolutely. We offer swatches for most of our upholstered furniture and wood finishes to help you make an informed decision. You can order these directly through the product pages or by contacting our showroom.